Intelligent People Ltd

Global Head of Customer Success

Location
London, England
Salary
£70000 - £95000 per annum + Equity
Posted
06 Nov 2020
Closes
23 Nov 2020
Ref
GH8664
Marketing Disciplines
B2B
Industry Sector
Professional Services
Contract Type
Permanent
Work Experience Level
Head of
Agency-side or Client-side
Client Side
Job Role
Other
Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager needed by an award-winning start-up company that is positioned to change the way several industries operate.
Alongside a passionate team, you will be at the heart of this ground-breaking technology by optimising all touch points for customers. You'll be instrumental in helping grow the business on a global scale.


The Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager will:-
*Drive product strategy that leads to virality and an increased share of market.
*Ensure all customers are on-boarded flawlessly with minimal set-up efforts.
*Help customers make the most of the product by integrating it into their daily habits and processes.
*Work tirelessly to ensure a 0% churn within the client base by making internal operations efficient to prepare for an exponential customer growth.
*Hiring, training and managing Success team members

The Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager must have:-
*Excellent senior customer success experience from a high growth SaaS business, such as; SaaS, B2B, Martech, Fintech, HRtech, eCommerce, HR, CRM, Marketing, etc
*Proven experience in personally designing and executing customer success strategies and processes
*Familiarity with the latest customer success, software as a service, and platform as a service technology trends and best practices.
*You are commercially minded and a strong negotiator, successfully ensuring strong upsells within the customer base, and preventing churn.


Intelligent People is a specialist Director of Customer Success / VP of Customer Success / Head of Customer Success recruitment agency.

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