Digital & Design Operations Executive
Department Business Development and Marketing
Reporting Line Head of Marketing (TBC)
Level of Role 2
Purpose of the Role
The Digital and Design Operations Executive is responsible for the day-to-day, operational delivery of web, blog posts, design and some other digital publishing projects. That includes managing the throughput of design materials, web and digital publishing projects, making sure they are delivered on time, on budget and on brief.
The position is responsible for: the firm's digital publishing and design process; publishes certain web and digital content on a hands-on basis; schedules the delivery of work with internal and external design, web and video specialists or agencies; ensures those suppliers are delivering on time; manages the firm's digital brand assets; manages print suppliers; managing digital and design publishing budgets; and is responsible for management reporting of how effective our design and web publishing service is. From time-to-time the role will be required to help project manage the design and digital aspects of wider marketing projects and campaigns.
This role is pivotal to the firm's sales and marketing success, by ensuring that the firm's design and online content publishing needs are met and delivered both effectively and efficiently. It is a broad role, where you will oversee the daily throughput of a modern design and digital marketing team.
► Responsible for day-to-day workflow of all design projects for the firm plus complex web, video and other digital publishing requests. The role places work out to the right internal and external suppliers - designers, Word Processing teams or specialist agencies - and is responsible for ensuring the work is delivered on time, on budget, on brand, per the brief and is of an appropriate standard. This role is central to marketing team success, since it project manages and is responsible for throughput of the firm's digital and design publishing requirements.
► To publish web and other digital content on a hands-on basis as required, such as web page content, blog posts, social media content and landing pages.
► Prioritise and schedule all work briefed into the team, negotiating deadlines and managing expectations with internal clients as required. Suggest alternative approaches to our internal clients where better options exist.
► Own the relationship, and communications with, certain key suppliers - such as our overflow design agency, our preferred marketing printers, our event booth manufacturer, our preferred video supplier and potentially others. Further, this role is responsible for engaging additional, specialist freelance support when necessary.
► Management of the process, and supporting IT systems (e.g. our in-house briefing systems), by which work is briefed into and out of the team, and then delivered back to our internal clients. Identity and implement process improvements where required.
► Keep internal clients informed of progress and estimated delivery dates on their digital and design projects. Be an advisor to the firm on the capabilities and responsibilities of the digital and design team, and to advise the firm on capacity and estimated turnaround times.
► Actively promote and police best practice for content publishing on the website and social media posting, providing regular training and support to PAs and Business Development professionals on how to use our website content management system and on how to post content on social media.
► Provide management reports to the Head of Marketing on the design and digital work being delivered for the firm, including recommendations to improve the efficiency and effectiveness of our digital and design processes.
► Ownership and maintenance of the firm's digital brand asset library.
► Escalate complex web requests and non-standard brand requests to the firm's Web Exec, Digital Marketing Manager, Senior Designer or Head of Marketing
► Support marketing campaigns as required.
Knowledge, skills and experience required
► The candidate can come from a design or digital agency, an in-house design or marketing team, or have managed a high volume of project requests in another workflow environment. The ideal candidate will have experience of digital and print media.
► Must be highly adaptable, highly organised and must be a natural, accomplished communicator. You must be able to manage multiple projects and keep clients informed in a calm, assured and friendly manner.
► You must have an eye for detail, be able to solve problems, and be able to say 'no' in a professional manner.
► You will have a strong customer service ethos and a positive, can-do attitude, with the ability to work on your own with low direct supervision.
► Must be fully conversant in Microsoft software.
► Experience of having worked with a website content management system would be strongly desirable.
► Knowledge of print processes and video production would be an advantage.
► Willingness to work flexibly in response to business needs and requirements and on occasions being prepared to work late, at short notice. You must comfortable working in a fast-paced environment that requires results, often in tight deadlines
► Also, we think we're friendly, approach people, and we want to work with friendly, approachable people. We're looking for a fellow, team-player.