Client Insight Manager, Insight & Analytics

London (Central), London (Greater)
25 Sep 2018
23 Oct 2018
Marketing Disciplines
Insight, Marketing
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
Job Role

A career in Sales and Marketing, within internal firm services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You'll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC's brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our Market Intelligence team is responsible for selling solutions and targeted insights to practice areas based on market needs. As part of our team, you'll help with developing consumer intelligence reports based on market research, data analytics and social media.


As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team's technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

About the team

PwC is looking for an experienced and curious individual to join the Insights & Analytics Team at Manager level. The role will support all our lines of service by implementing efficient and effective new ways to gain insight through interrogating and analysing data.

The primary focus for this role is to aid the firm's Sales and Marketing function by building repeatable and scalable process that will deliver customer segmentation strategies by developing a cutting edge analytic solution as well as drawing real insight in a changing business environment.

Experience of carrying out data analytics in a business environment is required, so the key skills required are

  • The ability to join, manipulate and draw actionable insights from large data sources ideally through data a preparation tool such as Alteryx, and R, Python or SQL languages

  • Strong client ethos - importance and value of relationships and the ability to guide and influence client-facing teams

  • Applying appropriate data sources to provide meaningful insights

  • Understanding of applied business analytic techniques including clustering and segmentation of existing clients and predictive modelling

  • Use analytical, hypothesis-driven thinking to form and shape solutions to problems

  • Experience of feedback loops to drive decision automation

  • Strong research skills

  • Experience of building data visualisations through Tableau or other visualisation software such as Qlikview, Power BI etc

  • Proactively develop learning strategies to help colleagues learn how to provide best in class analytics offerings

  • Further the successful candidate will need to interact confidently with staff from other teams at a range of grades in order to explain their findings as well as meet with stakeholders to discuss their work requirements.

The role will report to the Head of Client Insight which is one of the three sub-teams within the Insight & Analytics team.

About the role

Insight & Analytics is part of the Sales and Marketing Team centralised support function and covers all aspects of marketing, sales support and business development.This is a new role, as there is a need to grow the team to meet increasing internal data analytics demand from the UK firm.

In this role you’ll

  • Provide advice on how client staff can maximise their own understanding of analytic techniques and how this can aid understanding of their business area

  • Proactively evaluate new analytical methodologies and formulates new offerings

  • Draw insights using data, both qualitative and quantitative

  • Work effectively in a matrix organisation

  • Be a strategic thinker who can work across all levels of an organisation, but can demonstrate practicality, commerciality and client focus

  • Bring curiosity and challenge so that insight and analytics offerings are continuously improved

Essential skills and experience

  • The ability to think strategically about business and use analytical, problem-solving techniques to break down issues into the ‘so what’

  • Use test and learn processes and statistical techniques to develop and draw actionable insights

  • Able to demonstrate extensive experience using analytic tools

  • Ability to join and maintain complex data sets from multiple sources

  • Able to balance and prioritise multiple requests from staff at all levels, alongside own administrative and team responsibilities

  • Experience of building data visualisation for multiple audiences

  • Experience of training staff on how to use analytic techniques

  • Able to work as part of a team, but also on own initiative and without direct supervision

  • Clear, articulate and confident written and verbal communication skills

Who we’re looking for

We’re looking for someone who is

  • BA or MA in the following areas Business studies, Marketing or Statistics or equivalent commercial experience

  • Proven experience track record working in a Marketing or Statistics environment

  • Demonstrate that they have effective networking and marketing skills


Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here

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